Send outreach email
Send from your own SendGrid account or SMTP mailbox and inspect delivery status.
How to use it
Connect a sender
In Integrations, connect SendGrid or SMTP and complete the sender identity and postal-address settings.
Check setup with a test
Use the sender’s test-email control and confirm receipt in your own mailbox before contacting prospects.
Send to a prospect
Open the prospect’s Send email action, review recipient, subject and body, then confirm the send.
Track the message
Open Outreach and filter by status. Queued and Sending are processing states, not delivery confirmation.
What to know
Provider differences
SMTP reports Sent or Failed. SendGrid delivery events can report delivery, opens, clicks, bounces and spam complaints when its webhook is configured.
Opens are approximate
Mail privacy features and image blocking make opens an imperfect signal. Do not treat an open as proof a person read the message.
Sending safeguards
Suppression, prospect status, sender configuration and caps can block a send. Emails include the sender’s postal address and an unsubscribe link.
If something does not work
For reply detection, configure SendGrid inbound replies. SMTP replies are not detected automatically: update the prospect’s status by hand.