Solve common problems
Find the first point where setup, approval, delivery or measurement needs attention.
How to use it
Check workspace and role
Confirm that you are looking at the correct client and have permission for the action.
Read the exact message
A missing connection, incomplete field, limit or provider error needs a different response.
Separate saved from delivered
Draft, queued, pending approval, sent and delivered describe different stages. Inspect the record before retrying.
Check external dependencies
Verify the provider account, required permissions and billing or credit allowance.
Collect useful support details
Record the page, time, action and visible error. Share record IDs when needed, but never passwords, API keys or access tokens.
What to know
No sequence sends
Check activation, enrollment, window, sender, suppression, limits, approved openers and scheduler health.
Missing replies
Check SendGrid inbound routing. SMTP does not automatically detect replies.
Different analytics totals
Compare period, timezone, attribution, currency and last sync.
Unavailable integration
A Not available yet card is not connectable. Use a supported provider rather than repeatedly retrying it.
If something does not work
If you are unsure whether an external action completed, inspect the provider before retrying to avoid duplicate activity.